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Shipping Policy

Domestic Shipping Policy

All packages are shipped via UPS or FedEx.

At this time, we only ship throughout the domestic United States including Hawaii and Alaska.  We are not able to ship to Puerto Rico, Canada, Mexico, or the Virgin Islands.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery during the holiday timeframe.

 

Shipping Policies

There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment.

 

Shipping Fees

Shipping charges for orders will be calculated and displayed at checkout based on delivery address. At this time, we only offer standard shipping through Fedex or UPS.

 

Shipment to P.O. boxes or APO/FPO addresses

At this time, we are not able to ship to P.O Boxes. We are able to ship to APO/FPO addresses. 

 

Shipment Confirmation & Order tracking

A shipment confirmation email will be sent once the order has shipped containing your tracking number(s). The tracking number should be active within 24-48 hours.

 

Damages

If your package arrives damaged, please immediately send an email to customer service at service@nationaltree.com with photos of the damaged box and/or product along with the tracking number and provider. 

 

Contact Us

For additional questions about the shipping policies, please contact National Tree customer service via email: service@nationaltree.com